texas99 FAQ

To reset your password on texas99, visit the login page and click "Forgot your password?" Enter your email address or username. We send a reset link to your registered email within a few minutes. Click that link (valid for 24 hours) and choose a new password. Your password must be at least 8 characters and include uppercase, lowercase, and numeric characters. If you do not receive the reset email, check your spam folder or contact support. Do not share password reset links with anyone; we will never ask for your password via email or message.

No. Each person may operate only one texas99 account. We detect duplicate accounts using name, email, phone number, ID document, IP address, and device fingerprints. If we identify multiple accounts linked to the same individual, we close all but one and may restrict the remaining account. Creating duplicate accounts violates our terms and is grounds for permanent suspension. Do not attempt to circumvent this rule via proxy, shared devices, or borrowed identity information.

Log in to texas99 and navigate to Account Settings. Under Preferences, you can change your display language, timezone, notification frequency, and whether we send marketing emails. If you need to pause activity temporarily (e.g. during Idul Fitri or another period), use the Account Restrictions section to set a pause window; your account remains frozen and no deposits or bets are accepted. Pauses can be set for a minimum of one day up to one month. To resume, contact support. This feature is distinct from permanent account closure; if you wish to close your account entirely, you must contact support and verify your identity.

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each method has minimum and maximum per-transaction limits; minimums are typically a few thousand rupiah, and maximums range from tens of millions to hundreds of millions depending on the payment provider and your account tier. Your first deposit may carry a lower limit until KYC verification is complete. After you submit your ID document and our team confirms it, limits increase. Check the Deposit page on texas99 to view current ranges for your payment method. Deposit confirmation occurs immediately for e-wallets and mobile banking; bank transfers may take one to three hours depending on your bank's processing speed.

We review withdrawal requests within a standard processing window—typically a few hours for local payment, online payment, e-wallet, and e-wallets, and up to one business day for bank transfers. All withdrawals go through a security review to check for fraud indicators (unusual amount, unverified destination account, flagged IP address). If your withdrawal passes review, we send it to the payment processor; they handle the final transfer to your account. Do not expect exact timing; processing depends on payment provider availability and any KYC or anti-money-laundering checks triggered by the amount. If your withdrawal shows "pending" longer than expected, check your email for any verification requests, or contact support with your withdrawal reference number.

RTP stands for "Return to Player" and is a percentage that describes the long-term statistical payout of a slot game. An means that over thousands of spins, the game returns an average of 96 cents per dollar wagered to players collectively; the remaining non-specific info is the house edge. RTP is a theoretical average and does not apply to individual sessions—you may win or lose significantly in short play. Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) have RTP values between non-specific info and non-specific info, displayed on each game's information page. Higher RTP does not guarantee faster wins; it reflects long-term player return only. Variance (volatility) also matters—low-variance games pay small wins frequently; high-variance games pay larger wins less often.

We at texas99 provide an attractive welcome offer for newly registered accounts that have completed KYC verification and made a first deposit. The offer is descriptive and subject to terms (playthrough requirements, eligible games, minimum odds for sports bets). Details vary by promotion period and are displayed on the Promotions page after you log in. Do not assume a specific amount or percentage; check the current offer terms before depositing. Some promotions tie to specific payment methods (e.g. mobile banking deposits) or match your first deposit up to a certain limit. Read the full terms before claiming; they specify which games count toward playthrough, withdrawal conditions, and expiry dates. Contact support if terms are unclear.

Log in to texas99, navigate to Support or Help, and click "Open a ticket." Choose your issue category (account, payment, game, or general inquiry), provide a detailed description, and attach screenshots if relevant (e.g. error messages, transaction confirmation numbers). Submit the ticket. We assign it a reference number and send an email confirmation. Support responds within a standard timeframe—routine inquiries typically receive a reply within a few hours during business hours. Urgent cases (account locked, withdrawal missing, suspected fraud) are escalated. You can check your ticket status by logging in and viewing the Support section. Do not open duplicate tickets; this slows resolution. Provide as much detail as possible in your first message to avoid back-and-forth delays.